Logo Design - Satisfaction Guarantee
Paramount Web offers a free multiple revision facility on all logo design packages. Our guarantee states that once we have delivered the initia ldrafts, we will continue providing revisions until the customer is fully satisfied (excluding Starter and Logo Repair Packages). As part of our 100% Satisfaction Guarantee Policy, we provide free coordination and help for off-set printing services of the designs we provide. Our trained customer support staff coordinates with the printing service providers, nominated by our customers and also provides any technical support they require. Moreover, as part of our satisfaction guarantee, the moment a customer places an order on our site, he will be provided with a dedicated Media Consultant. This Media Consultant will guide the customer and answer for all his or her queries or concerns before and after placing the order. The initial logo concepts are delivered within 3-5 business days depending on the chosen package. If a client does not respond to emails from our graphic design team after 45 days the project will be considered abandonned by the client. Any clients who require an illustrative logo should contact us before hand with there specifications. In this case we will only provide 50% of the initial logos normally provided in the selected package. The final files and ownersship of the design will be delivered to the client once a final approval of the project has been confirmed by the client.
As we are not a patent service, we do not provide logo registrations. As we have our client’s best interest in mind, our intentions to make original Logo is our top priority. No responsibility is taken for a design which may be in use at present. Nevertheless, as we are all about customer support, we are ready to modify the Logo free of cost – up to 3 modifications – with the condition that you inform us about the predicament within three months of your payment.
Logo Design Record Maintenance Policy
We keep a record of all the designs we provide to our customers. These designs can be produced for the clients whenever they require in any file size or format.
Monthly Website Packages - Satisfaction Guarantee
Paramount Web offers a free multiple revision facility on all web design packages. Any customer, who approves the initial website draft, automatically gets entitled to the 100% Satisfaction Guarantee. Through this guarantee, we will continue improving the website and adding all the pages and content until completion. Customers may contact us via email or phone to make these changes. As soon as the setup fee has been paid, we will contact the customer and provide a free consultation as well as assistance in choosing a domain name. We guarantee based on the information provided by the customer that the website will be up and running within 7 days from the sign up date and revision can take 1-3 days. Once the website is completed, we will submit it to all major search engines and make all the necessary tweaking to make sure the website is found based on the customers' geographical market. The setup fee must be paid in order to begin any website project, monthly service plans begin 30 days following the setup fee. There is a 1 year contract on all monthly web packages. Any customer wishing to cancel the service after the first year must do so by contacting our support team 30 days prior to the end of the contract, not doing so will automatically renew the agreement for an additional year. If the customer defaults on the payment, the website will be suspended within the following 30 days until payment has been made for the balance owed. Upon signup of any service plan, the customer allows paramount web to register a new Domain or manage an existing domain as well as the hosting associated to the domain for the purpose of online promotional activities for the term of the contract. Customers who wish to transfer a domain name to another registrar may do so after paying a full year of service + a transfer fee.
Monthly Website Packages - Buyout Price
Our templates can be bought out with full rights as long as the setup fee & website payments have been paid for 1 full year + $99 transfer fee. At this point Paramount Web will send all the site files via email or upload them to a hosting account specified by the client. Please note: clients who take this option are not entitled to site maintenance, SEO, or tech support. These services can be purchased additionally as part of a separate package.
All domains will be renewed automatically every year unless otherwise specified by the customer.
SEO - Satisfaction Guarantee
Any website containing flash, frames/layers or adult material is not eligible for the guarantee. Websites that have been altered after they have been optimized by Paramount Web may also be voided.If customers do not respond to communications from Paramount Web for more that 60 days, the website optimization process may be considered "abandoned" and payment will be surrendered in full.Paramount Web guarantees a minimum number of top ten listings in one or more of the 12 major search engines within 9 months of completion date. Most search engines will index your page in approximately 3 months, but it takes more time to gain popularity and ranking needed to achieve competitive phrases. Search Engines include: Google, Bing, Yahoo, Ask, AOL, WOW, Webcrawler. We can guarantee top 10 across all major search engines within a 9 month time frame. Paramount will not be help liable for any lost profits or other incidental or consequential damages arising from the Search Engine optimization service provided.The SEO process may take up to 9 months. If a customer agrees to any of our SEO packages, he or she therefore agrees to a minimum term of 1 year. Paramount Web holds the right to charge you an early cancellation fee of $99 plus 30% of any payments remaining on the 1 year time frame.This Search Engine Optimization process does not guarantee any sales or traffic to your website. Traffic and sales depend on the demand of your particular product or service, the design of your website and many other factors that are beyond the control of Paramount Web.
All products on our website are in CAD CurrencyCustomers can make payment using any of the following methods:Credit Card Online or Telephone via Moneris Solutions - Visa, Master Card & AmexEmail InteracCheckCredit cards accepted: MasterCard, Visa, American Express, and Discover.
Order status and tracking
Once the client has completed the payment and provided us with a valid e-mail address he will receive an initial email confirming the order has been placed successfully. From there, the client may continue correspondence via e-mail or phone with his dedicated media consultant.
Balances owed and late payments
Any balances unpaid within 30 days will be subject to a late payment fee of 5% per month.